Customer Success Lead (Technical)

Business Development · Lagos, Nigeria
Department Business Development
Employment Type Full-Time
Minimum Experience Manager/Supervisor

Who we are

At Okra, we are building the tool that will usher in the 5th generation of FinTech in Africa and democratize access to data. Our thesis is simply the fact that — financial innovation cannot exist without the right infrastructure (data). Essentially, the future growth of the African Fintech industry is intrinsically tied with the success of an infrastructure like Okra.


The role

It’s an amazing time to join Okra. Our Business Development team at Okra will combine deep product and industry knowledge and focus on bringing Okra to an ever-broadening set of businesses.


As Customer Success Lead, you will work closely with our Business Development and Product teams as the customer success (technical) lead throughout the post-sales process. You will be responsible for the implementation of Okra’s products into customers’ existing architecture and continue to work with them as they scale.


In addition to partnering with the Growth Account Managers, the Customer Success Lead will also interface with Product Management, Engineering, Operations and Marketing. The Customer Success lead is a highly visible technical and product expert in the post-sales process, and a primary driver for internal advancement of customer requirements. Every day, we work with our customers to help them build and scale amazing applications, providing the technical guidance and support to make business launches successful. You’ll get to work with the fastest growing startups as well as some of the largest Fortune 500 companies on the continent.



The successful candidate will: 



  • Work with our COO and product team to translate customer feedback into meaningful product insights.
  • Be the technical liaison for customers and partners, reviewing their existing systems, identify areas where Okra could fit in, and assist in scoping out the engineering work needed.
  • Serve as the key technical contact for our customers and partners as they integrate with Okra.
  • Provide ongoing solutions consulting to existing Okra’s customers to enable upsells.
  • Manage executive, mid-level and day-to-day client relationships.
  • Communicate client and market trends to Okra’s product & marketing teams.
  • Proactively manage assigned clients’ financial forecast in collaboration with Finance and Sales Operations.



Qualifications

  • Experience working in FinTech or Financial Services;
  • Any previous work in a SaaS company, specifically specialising in APIs;
  • A computer science or technology focussed degree would be an advantage; 
  • Familiarity with iOS/Android mobile development.



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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  • Location
    Lagos, Nigeria
  • Department
    Business Development
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor